SHIPPING POLICY
1.Shipping processing times
All orders are processed within the same business day (excluding weekends and holidays) after placing the order. Please note that during periods of high volume, processing time may take longer than usual.
2.Shipping methods and delivery time
*Shipping rates to the peninsula*
- Express shipping: 24-48 hours / € 4.99
- Cash on Delivery: 24-48 hours / € 6.50
- FREE SHIPPING: On purchases over €29.99.
*Rates for the Balearic Islands / Canary Islands / Ceuta and Melilla.
- Balearic Islands, Ceuta and Melilla: 24-48 hours / € 6.50
- Canary Islands: 24-48 hours / € 6.50
- FREE SHIPPING: On purchases over €29.99.
*Andorra shipping rates*
- Express shipping: 24-48 hours / € 4.99
- FREE SHIPPING: On purchases over €29.99.
3.Shipping restrictions
We do not ship to certain countries.
4. Follow-up orders
Once your order has been shipped, you will receive an email (as long as you check the box before placing your order) with a tracking number. You can track your order using the tracking number on the company's website.
5. Damaged or lost items
If you receive a damaged item or your order is lost in transit, please contact us. We will work with you to resolve the issue as quickly as possible, which may include providing a refund or replacement.