Refund policy
RETURNS
Our returns policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or an exchange.
To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging.
Shipping costs are non-refundable.
Additional items that cannot be returned:
* Gift cards.
* Some health and personal care items.
To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to us without prior notice. We will not be held responsible for any such shipment/order.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item that is not in its original condition, is damaged or is missing parts for reasons due to our error.
EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for a different model, send us an email at info@glucody.com and we will tell you how to proceed.
If the product is damaged or incorrect due to our error, exchanges will be completely free of charge; however, if it is the customer who makes a mistake when placing the order and wishes to exchange or return the product, the customer must bear the shipping cost. The shipping price will vary depending on the shipping address.
REFUNDS (if applicable)
Once your return has been received and inspected, we will send you an email to notify you that we have received the item you returned. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment. It may take a few days for it to appear in your bank account; this is completely normal.
Late or missing refunds (if applicable)
If you have not received a refund yet, first check your bank account again.
Then contact your bank. There is often some processing time before a refund is posted.
If you have done all of the above and still have not received your refund, you can contact us by writing to info@glucody.com.
Sale items (if applicable)
Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.
GIFTS
If the item was marked as a gift when purchased and we shipped it directly to you, this product cannot be returned or exchanged, as it was a courtesy on the part of the company.
If the item was not marked as a gift when purchased, or if the gift giver chose to have the order shipped to themselves to give it to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping
To return your product, you must contact us via WhatsApp (+34 601 608 366) or Mail (info@glucody.com) and we will tell you how to proceed.
The shipping costs for returning your item are borne by us. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning an item worth more than 20€, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.