FREQUENTLY ASKED QUESTIONS
With which devices can Glucody stickers and patches be used?
Glucody stickers and patches are perfect for almost all Dexcom, Medtronic, Abbott Freestyle Libre, and Novo Nordisc devices. They are made for continuous glucose monitors, pumps, and pens; however, we’ve seen them used for many other reasons!
How many patches or stickers come in each package?
You choose the quantity you want; usually, patches come in packs of 10 units, and stickers can be obtained individually or in packs. Check our catalog to see all options.
How long does Glucody last on devices?
Glucody adhesive is known to last between 10 and 14 days at minimum if the skin and sensor preparation and application instructions are followed.
Who can use Glucody products?
Glucody is recommended for both children and adults who use diabetes-related devices. They are designed for active people who refuse to be limited by diabetes.
What are Glucody products made of?
Glucody patches are made from a cotton and spandex blend for maximum comfort and flexibility. Our exclusive adhesive contains no latex, is hypoallergenic acrylic, and 100% medical grade.
Glucody stickers are made of high-quality vinyl for maximum adhesion on the device and are completely resistant to water, sweat, and friction.
Waterproof? Our patches and stickers have a high-quality adhesive but feature a polyurethane material that makes them 100% waterproof.
The decorative patches are made of non-woven polyurethane that doesn’t fray and with 100% acrylic adhesive.
Will they work for me if I’m allergic to adhesives?
You bet! Our adhesive is gentle on the skin and doesn’t irritate like other brands you’ve tried. That said, we don’t recommend it for people with skin conditions or extremely sensitive skin.
Can I use it while exercising, swimming, showering,...?
The adhesive is water-resistant. Do whatever you want both outdoors and indoors, it won’t come off easily.
Can I apply the patches or stickers myself?
Yes, definitely. That said, sometimes you might need help and should ask for assistance. As you get used to using them, it will be easier to apply it yourself.
Adhesive remover?
You know it! We make strong adhesive patches, so we had to create something to help you remove them when the time comes. (coming soon)
Specifically created using a blend of oils with a dropper applicator. This allows you to reach those hard-to-access sticky areas to gently remove your devices!
Is it okay to cover the sensor? Will I still get an accurate reading? (Guardian and Freestyle Libre users)
¡Yes! Covering your sensor with a Glucody patch or sticker will not affect your ability to get accurate readings.
Are the patches reusable?
Unfortunately, each patch is single-use only.
How long does shipping take?
Standard shipping takes approximately 3 to 5 business days to be received. Premium shipping will take between 1 and 3 business days!
How can I speak with a representative?
Our chat agents are always available to help with any general inquiries. If your question or concern is a bit more complex and needs to be referred, our office team will respond within 1 to 2 business days. We also have WhatsApp available: +34 601 60 83 66.
Our customer service hours are Monday to Friday, from 9:00 AM to 5:00 PM.
What is your refund policy?
Glucody has a 30-day hassle-free money-back guarantee. If for any reason you have issues with our patches, return them within 30 days for a full refund.
How do I use my discount code?
Discount codes can be applied before completing the purchase, on the payment screen. Codes cannot be combined, so make sure to use the one that saves you the most.
How can I collaborate with Glucody?
Are you interested in working with us? That would be our pleasure! Send us an email at info@glucody.com with your proposal, and we will give you a response as quickly as possible.