Frequently asked questions
We answer your questions so you only worry about what matters.
Who can use Glucody products?
They're recommended for both children and adults who use diabetes-related devices. They're designed for active people who refuse to be limited by diabetes.
Which devices can Glucody stickers and patches be used with?
They're perfect for almost all Dexcom, Medtronic, Abbott FreeStyle Libre and Novo Nordisk devices. They're made for continuous glucose monitors, insulin pumps and pens — although we've seen them used for many other things!
How many patches or stickers come in each pack?
You choose the amount: patches usually come in packs of 10, and stickers are available individually or in packs. Check the catalogue for all the options.
How long does Glucody last on devices?
Glucody adhesive lasts at least 10 to 14 days if you follow the skin and sensor preparation and application instructions.
What are Glucody products made of?
The patches are made from a cotton and spandex blend for maximum comfort and flexibility. Our exclusive adhesive is latex-free: acrylic, hypoallergenic and 100% medical grade.
The stickers are made from high-quality vinyl for maximum adhesion to the device, and are completely resistant to water, sweat and rubbing.
Will they work for me if I'm allergic to adhesives?
Our adhesive is gentle on the skin and doesn't irritate like other brands'. That said, we don't recommend it for people with skin conditions or extremely sensitive skin.
Can I use them while exercising, swimming or showering?
Yes. The adhesive is water resistant: do whatever you like, indoors or outdoors — it won't come off easily.
Can I apply the patches or stickers myself?
Yes, no problem. At first you might need a hand; as you get used to it, you'll find it easier and easier to apply them yourself.
Is it okay to cover the sensor? Will I still get accurate readings?
Yes! Covering the sensor with a Glucody patch or sticker doesn't affect the accuracy of the readings.
Are the patches reusable?
Unfortunately, each patch is single-use.
Do you have an adhesive remover?
Yes! We make patches with a strong adhesive, so we created the Adhesive Remover Spray (50 ml): it removes glue residue and helps peel off the patch without pain or pulling on the skin.
How long does shipping take?
Standard shipping takes 24 to 48 working hours in mainland Spain. Plus, it's free from €30.
How do I use my discount code?
Discount codes are applied at checkout, before completing your purchase. They can't be combined, so use the one that saves you the most.
What is your refund policy?
We have a hassle-free 30-day money-back guarantee. If for any reason you have problems with our products, return them within 30 days for a full refund.
How can I talk to a representative?
Message us on WhatsApp at +34 601 60 83 66: we're always available for general queries. If your question is more complex and needs to be escalated, the office team will reply within 1-2 working days.
Our support hours are Monday to Friday, 9:00 to 17:00.
How can I collaborate with Glucody?
Want to work with us? We'd love that! Send us an email at info@glucody.com with your proposal and we'll get back to you as soon as possible.
Can't find your answer?
Our support team is available Monday to Friday, 9:00 to 17:00, to help you.
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