Frequently asked questions
We answer your questions so you only have to worry about what matters.
Who can use Glucody products?
They're recommended for both children and adults who use diabetes-related devices. They're designed for active people who refuse to be held back by diabetes.
Which devices can Glucody stickers and patches be used with?
They're perfect for almost every Dexcom, Medtronic, Abbott FreeStyle Libre and Novo Nordisk device. They're made for continuous glucose monitors, insulin pumps and insulin pens, although we've seen them used for plenty of other things!
How many patches or stickers come in each pack?
You choose the quantity: patches generally come in packs of 10, and you can get stickers individually or in packs. Check the catalogue to see all the options.
How long does Glucody last on devices?
Glucody's adhesive lasts at least 10 to 14 days if you follow the instructions for preparing and applying it to your skin and your sensor.
What are Glucody products made of?
The patches are made from a cotton and spandex blend for maximum comfort and flexibility. Our exclusive adhesive is latex-free: it's acrylic, hypoallergenic and 100% medical grade.
The stickers are made from high-quality vinyl for maximum adhesion to your device, and they're completely resistant to water, sweat and rubbing.
Will they work for me if I'm allergic to adhesives?
Our adhesive is gentle on the skin and doesn't irritate it like other brands do. That said, we don't recommend it for people with skin conditions or extremely sensitive skin.
Can I use them while exercising, swimming or showering?
Yes. The adhesive is water resistant: do whatever you like, indoors or outdoors, it won't come off easily.
Can I put the patches or stickers on myself?
Yes, no problem at all. At first you might need someone to give you a hand; as you get used to it, you'll find it easier and easier to put them on yourself.
Is it OK to cover the sensor? Will I still get accurate readings?
Yes! Covering your sensor with a Glucody patch or sticker doesn't affect the accuracy of the readings.
Are the patches reusable?
Unfortunately, each patch is single-use.
Do you have an adhesive remover?
Yes! We make patches with a strong adhesive, so we created the Adhesive Remover Spray (50 ml): it removes any leftover glue and helps you take the patch off without pain or pulling on your skin.
How long does delivery take?
Standard delivery takes 24 to 48 working hours in mainland Spain. Plus, it's free on orders from €30.
How do I use my discount code?
Discount codes are applied at checkout, before you complete your purchase. They can't be combined with each other, so use the one that saves you the most.
What's your refund policy?
We have a hassle-free 30-day money-back guarantee. If for any reason you have problems with our products, return them within 30 days for a full refund.
How can I talk to someone on the team?
Message us on WhatsApp at +34 601 60 83 66: we're always available for general questions. If your query is more complex and has to be passed on, our office team will get back to you within 1 to 2 working days.
Our support hours are Monday to Friday, from 7:00 to 14:00.
How can I collaborate with Glucody?
Want to work with us? We'd love to! Send us an email at info@glucody.com with your proposal and we'll get back to you as soon as possible.
Can't find your answer?
Our support team is available Monday to Friday, from 7:00 to 14:00, to help you.
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