SHIPPING POLICY

1. Shipping Processing Times

    All orders are processed within the next business day after the order is placed. (excluding weekends and holidays). Please note that during high volume periods, processing times may take longer than usual.

    The 24/48h delivery time is calculated from when the order leaves our warehouses and never from the time the order is placed.

     

    2. Shipping Methods and Delivery Time

    *Mainland Shipping Fee

    • Express Shipping: 24-48 hours / €4.99
    • Cash on Delivery Shipping: 24-48 hours / €4.99 + €2.99 (C.R fee)
    • 24h Pickup Point: €4.99
    • FREE SHIPPING: On purchases over €29.99.

    *Balearic Islands / Ceuta and Melilla Fees.

    • Balearic Islands, Ceuta, and Melilla: 24-48 hours / €6.50
    • FREE SHIPPING: On purchases over €29.99.

    Canary Islands.

    • Canary Islands: 24-48 hours / €9.99


    *Andorra Shipping Fee*

    • Express Shipping: 24-48 hours / €4.99
    • FREE SHIPPING: On purchases over €29.99.

     

    3. Shipping Restrictions

    We do not ship to certain countries.

     

    4. Order Tracking

    Once your order has been shipped, you will receive an email (provided you entered your email before placing the order) with a tracking number. You can track your order using the tracking number on the company’s website.

     

    5. Damaged or Lost Items

    If you receive a damaged item or your order is lost in transit, contact us. We will work with you to resolve the issue as soon as possible, which may include providing a refund or replacement.

     

    Contact us